Refund policy
Return and Refund Policy
We want you to love your order. If something isn't right, we're here to help.
Returns
You have 30 days from the date your order is delivered to request a return. To be eligible, your item must be unused, unworn, in the same condition you received it, and in its original packaging with any tags still attached. You will also need your order number or proof of purchase.
To start a return, email us at support@shopalor.com with your order number and the item you would like to return. If your return is approved, we will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Items That Cannot Be Returned
Certain items cannot be returned, including personalized or custom made items, gift cards, items marked as final sale, and items purchased on clearance. Earrings and other intimate or hygiene sensitive items cannot be returned for health reasons unless they arrive damaged or defective.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are not refundable. We recommend using a trackable shipping service, since we cannot be responsible for returns lost in transit.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or not what you ordered, email us within 7 days of delivery with your order number and photos of the item and packaging. We will make it right with a replacement or a full refund, and you will not need to pay for return shipping.
Exchanges
The fastest way to get a different size, color, or style is to return the item you have and place a new order for the one you want once the return is approved.
Refunds
Once we receive and inspect your return, we will email you to let you know whether your refund is approved. Approved refunds are issued to your original payment method within 5 to 7 business days. Please note that your bank or card issuer may take additional time to post the refund to your account.
If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at support@shopalor.com.
Order Cancellations
You may cancel your order within 12 hours of placing it by emailing us at support@shopalor.com. Once an order has been processed or shipped, it can no longer be cancelled, but you may return it under this policy once it arrives.
Contact Us
Questions about returns or refunds? Email us at support@shopalor.com and we will reply within 1 to 2 business days.