Shipping policy

Shipping Policy

Thank you for shopping with Shopalor. We want your order to reach you quickly and safely, and this page explains how shipping works.

Order Processing

All orders are processed within 1 to 3 business days (Monday through Friday, excluding US holidays) after payment is confirmed. Orders placed after 2 PM ET, or on weekends and holidays, begin processing the next business day.

During sales events, product launches, or peak holiday periods, processing may take a few extra days. If your order will be delayed beyond our normal window, we will email you with an update.

You will receive an order confirmation email right after checkout, and a shipping confirmation email with tracking once your order leaves our facility.

Shipping Rates and Delivery Times

We currently ship to all 50 US states, including Alaska, Hawaii, APO/FPO/DPO addresses, and PO boxes. Shipping costs are calculated and shown at checkout before you pay.

Standard Shipping: Free on orders over $50, otherwise $4.99. Estimated delivery is 3 to 7 business days after processing.

Expedited Shipping: $9.99. Estimated delivery is 2 to 3 business days after processing.

Delivery times are estimates provided by the carrier and are not guaranteed. Weather, carrier volume, and holidays can occasionally cause delays outside our control. Orders to Alaska, Hawaii, and military addresses may take additional time.

Order Tracking

Once your order ships, you will receive an email with a tracking number. Tracking may take up to 48 hours to show updates after the label is created.

Incorrect Addresses

Please double check your shipping address at checkout. If you notice a mistake, email us within 12 hours of placing your order and we will do our best to correct it before it ships. Shopalor is not responsible for orders shipped to an incorrect address provided by the customer. Packages returned to us as undeliverable can be reshipped once the customer covers the new shipping cost.

Lost, Stolen, or Damaged Packages

If your tracking shows delivered but you cannot find your package, please check with neighbors and your local post office, and allow 48 hours since packages are sometimes marked delivered early. If it still has not turned up, contact us and we will help file a claim with the carrier.

If your order arrives damaged, email us within 7 days of delivery with your order number and photos of the item and packaging. We will send a replacement or issue a refund.

Shopalor is not responsible for packages lost or stolen after the carrier marks them as delivered, but we will always do our best to help resolve the issue.

International Shipping

At this time, we only ship within the United States. We hope to offer international shipping in the future.

Contact Us

Questions about your order? Email us at support@shopalor.com and we will reply within 1 to 2 business days.